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Third Party Drives and HP Servers

I do a lot with older / used hardware. When I can, I find this keeps more money in my client's pockets which makes everybody smile. Taken on a case by case basis, there are times to go brand new and fully supported and times where optimizing a solution by assembling different parts is the best bet. It all depends on the client, application, budget, and other requirements that must be met.

Over the years, I've come across some strangeness within the HP Proliant family of systems and the non-HP drives. This article will document the findings and let you know which I've found exhibit the problems and which have been problem free.

 

Quote
Click Here for Press Release

My tests are with HP Proliant DL380 servers generations G6 and G7. I'll bet this will also happen with the DL385, DL580, DL180, DL185, and who knows - maybe all of them. Maybe your server is a different version and if so and you found data to add, please send me an email and I'll update the tables..

If you are from the Ukraine, click here for a translation of this page
якщо ви хочете прочитати цю статтю в Україні, будь ласка, натисніть тут
 

Server Symptoms

In the HP Proliant DL380 servers of various generations (G5, G6, G7 I've tested, it could apply to others) with the built-in P410i or an external P400 RAID card, some hard drives will make the system operate strangely. HP branded server drives, no problem. If you plug in a non-HP drive, like your typical notebook SATA drive, it will likely work for the most part just fine - it will recognize, read, format, write, ... and if you aren't near the system you might think nothing is wrong.

If you are sitting next to the system in a reasonably quiet room, some drives will cause the following to happen:

  • All the fans will ramp themselves up to a very fast speed - as in "Jet engine ready for take-off" speed.
  • The system will think the drives are operating at a very high temperature
  • The system might shut down and reboot to protect itself from the high temperature

Some visual snapshots of the symptoms are shown here.

ILO showing the fan speeds (smaller pictures are thumbnails, click to see a full size version):

HP ILO Fan Speeds 90%+

If you look at the temperature tab of the ILO, temperature sensor 29 might appear near overheating (55-58C) or as shown here that sensor could show over the caution level and claim it is failed:

Temperature Sensor 29 on HP DL380 G6+

The drives themselves show they are overheated:

HP DL380 Drives Overheating

The top 3 are real HP drives in the left bay, the bottom 4 are non-HP drives that appear to be overheating. When you pull the drive and feel it, the drive is a little warm but nowhere near 61C and failing.

The mystery of Temperature Sensor 29

HP has a lot of documentation on the temperature sensors in various flavors of the DL380 servers. None of the documents show a physical temperature 29 sensor and its location. From various bits of data and a quantum leap of a guestimate, I believe the value shown in the slot for Temperature Sensor 29 represents the maximum value reported by the drives themselves via SMART or other parameter. If the drive does not report the parameter in a standard enough way, then the HP doesn't really know what temperature the drive is at, the rule of  'Garbage In, Garbage Out' applies, and unknown things will happen

The lowest levels of the HP system seem to read the parameter and make the fans spin abnormally fast in an attempt to cool the system. I belive this is true - the evidence is listening while BIOS is doing its tests before the OS loads. If this is going to be fixed (not likely) it means someone will have to reverse engineer the firmware and find where the mystery parameters are read. Getting HP to do this on systems that are either end-of-life or near it isn't going to happen.

So the best we can do is document what drives cause this behavior, which don't, and choose drives that are HP DL380 friendly.

For lack of a better term, I'm going to call these symptoms "Thermal Runaway" even though the temperature might be perfectly fine.

Drives that operate normally:

Sorry if some of this is confusing - it is confusing to me as well. The label sometimes has 2 or 3 things that refer to itself as a P/N (part #) and when that is the case I listed all of the items off the label in the table.

(last update 9/10/2018)

Manufacturer Model P/N Size (GB) Speed (RPM) Notes
AData SP900   64 SSD (reader reported)
AData SU900 ASU900SS-512GM-C 512 SSD (reader reported)
Crucial MX300 1TB CT1050MX300SSD1 1000 SSD (reader reported)
Crucial MX100 512GB   512 SSD (reader reported)
Crucial MX300 525GB CT525MX300SSD1 525 SSD Firmware M0CR021
(reader reported)
Crucial MX300 275GB CT275MX300SSD1 275 SSD Firmware M0CR040
Crucial MX500 1TB CT1000MX500SSD1 1024 SSD (reader reported)
HGST HTS725050A7 H2T5003272S7
0J26005
500 7200 From my Toshiba notebook
HGST HTS725050A7 E630 Z7K500-500
0J43955
500 7200 See bad drive table!
(reader reported)
HW/FW B A340 A/A
Hitachi HTS725032A9 7K500-320
0A72333
320 7200  
Hitachi HTS72106   60 7200 (reader reported)
Hitachi HTS54505   500 5400 (reader reported)
Intel S3520   240 SSD (reader reported)
Intel S3510 SSDSC2BB800G6 800 SSD (reader reported)
Intel SSD 730 SSDSC2BP480G4 480 SSD (reader reported)
Intel SSD 540s SSDSC2KW480H6 480 SSD (reader reported)
Intel S4500 SSDSC2KB03   SSD (reader reported good in DL360 G10)
Intel S4500 SSDSC2KB019T701   SSD (reader reported good in DL360 G10)
Intel SSD 100 SSDSC2BX10 100 SSD (reader reported)
Intel Pro 2500 SSDSC2BF180A5H 180 SSD (reader reported)
Kingston SV300S3   240 SSD (reader reported)
Kingston DC400 SEDC400S37480G 480 SSD (reader reported)
Kingston   SA400S37/120G 120 SSD (reader reported)
Micron 1100 SSD MTFDDAK512TBN 512 SSD (reader reported)
Micron RealSSD C400 256G hp 652182-003 512 SSD (reader reported)
OCT ARC 100 ARC100-255AT3-120G 120 SSD (reader reported)
iLO2 says 0°C on Temp 29
OCZ VERTEX4   256 SSD (reader reported)
WDC WD2500BEKT00PVMT0   250 7200 WD Scorpio Black
(reader reported)
WDC WD7500BPKX-0   750 7200 WD "Black" OEM 2.5"
WDC WD1000CHTZ-0   1000 10000 WD "VelociRaptor" 2.5"
WDC WD3200BPVT-2 0B47504 320 5400 WD Scorpio Blue
WDC WD5000BEVT 22A0RT0 500 5400 (reader reported)
WDC WDBLHJ7500ANC-
NRSN
Same as WD7500BPKX-0 750 7200 WD "Black" Retail 2.5"
WDC WD5000BPKT-60PK4T0 643163-001 500 7200 WD Scorpio Black,
(reader reported)
WDC WD5000LPLX   500 7200 Firmware 01.01A01 ONLY
(reader reported, see lower table)
WDC WD5000LPVX   500 5400 WD Blue (reader reported)
WDC WD10JPVX   1000 5400 WD Blue (reader reported)
WDC WD10JPVT-24A1YT       WD Blue (reader reported)
WDC WD10JPVX-22JC3T0 1000 5400 WD Blue (reader reported)
Firmware 01.01A01
WDC WD10JPVX-60JC3T0   1000 5400 WD Blue (reader reported)
Firmware 01.01A01
WDC WD20NPVZ-00   2000 5200 WD Blue (reader reported)
WDC WD10JFCX-68   1000 5400 WD "Red" (reader reported)
WDC WD10JFCX-69   1000 5400 WD "Red" (reader reported)
WDC WD10SPZX-00 WD10SPZX-00Z10T0 1000 5400 WD Blue (reader reported)
WDC WD20SPZX WD20SPZX-22C 2000 5400 WD "Blue" (reader reported)
WDC WD40EFRX-68N   4000   WD "Red" (3.5", reader reported)
WDC WD80EMAZ   8000 5400? WD "White" 256 MB from inside
8TB EasyStore (reader reported)
WDC WDBMYH5000ANC-NRSN   500 5400 WD Blue (reader reported)
WDC WD20EFRX-68   2000 5400 WD Red 3.5"
(reader reported)
WDC Blue PC SSD WDS100T1B0A-00H9H0 1000 SSD (reader reported)
WDC Blue PC SSD WDS200T2B0A-00SM60 2000 SSD  
WDC WD30EFRX       (reader reported)
OK In DL320e Gen8 Internal B120i or external P410
WDC WD3000BLFS   300 10000 WD "Velociraptor"
(reader reported)
Sandisk SDSSDA24   240 SSD (reader reported)
Sandisk SDSSDA12   120 SSD (reader reported)
Sandisk SSD X110 SD6SB1M-256G-1022I 256 SSD (reader reported)
Sandisk SDSSDHP2 50014380240BEF83 256 SSD (reader reported)
FW X2316RL
Sandisk 3D SSD SDSSDH3-1T00-G25 1024 SSD (reader reported)
Seagate ST91000640NS 9RZ168-001 1000 7200 Constellation.2, Manual
Seagate ST1000LM014 1EJ164-310 1000 7200 Laptop SSHD (reader reported)
Seagate Momentus 7200.4RPM ST9500420AS 9HV144-002 500   (reader reported)
Seagate ST10000NM0096   10000   Enterprise Helium V6 SAS 3.5"
in DL380e Gen8
(reader reported)
Seagate ST9146803SS   146 10000 Savvio SAS manual is here
(reader reported)
Seagate/
Samsung Spinpoint
ST2000LM003   2000 5400 (reader reported)
Seagate ST3000LM024-2AN1   3000 5400 (DL360 G7 reader reported)
On Gen8 P420 controler firmware 7.02b - higher and iLO complains.
Seagate ST4000LM024-2AN   4000 5400 (reader reported)
On Gen8 P420 controler firmware 7.02b - higher and iLO complains.
Seagate/
Samsung
Spinpoint
ST1000LM024 HN-M101MBB/LCP 1000   (reader reported)
** NOTE SUFFIX, SEE BAD
 DRIVE TABLE **
Seagate ST500LM021-1KJ15   500   (reader reported)
Seagate ST1000NX0333   1000 7200 SAS not SATA (reader reported)
Seagate ST400FM0243       SAS not SATA
(reader reported good in DL360 G10)
Seagate ST5000LM000-2AN   5000 5400 (reader reported)
Seagate ST9500420ASG   500 7200 (reader reported)
Seagate ST9500325AS   500   (reader reported)
Seagate ST9500423AS   500   (reader reported)
Seagate ST93200320AS 9EV134-500 320 5400 (reader reported)
Momentus 5400.5
Samsung HM100UI HM100UI/Z4 1000 5400 (reader reported)
Samsung EVO 845DC SSD 845 DC EV 960 SSD (reader reported)
Samsung MZ-7GE9600
PM853T
MZ7GE960HMHP-00005 960 SSD Bought OEM off eBay
Samsung EVO 850   1000 SSD Bought retail from MicroCenter
Samsung EVO 850 MZ-75E1T0B/EU 1000 SSD (reader reported)
Samsung EVO 850   500 SSD (reader reported)
Samsung EVO 850 Pro   512 SSD (reader reported)
firmware EXM02B6Q
Samsung EVO 850 Pro
MZ-7KE256
MZ7KN256HMJP 256 SSD (reader reported)
Samsung EVO 850
MZ-75E500B/EU
  500 SSD (reader reported)
Samsung MZ 7pa2560 0D1        
Silicon Power V70   240 SSD (reader reported)
Toshiba   MQ01ABD100 1000 5400 (reader reported)
(firmware AX0R2J or AX101U or AX1P1A)
Toshiba   MQ01ACF0 500   (reader reported)
Toshiba   MQ01ABF0 500   (reader reported)
Toshiba MK6459GSXP   640   (reader reported)
Toshiba MK6476GSX   640   (reader reported)
Toshiba MBF2300RC   300 10000 Good in G6/G7, Bad in G8
(reader reported)
Transcend SSD370S TS64GSSD370S   SSD (reader reported)
Transcend TS32GSSD370S   32 SSD (reader reported)

 

Drives that cause Thermal Runaway:

Manufacturer Model P/N Size (GB) Speed (RPM) Notes
HGST HTS721010A9 7K1000-1000
H2T10003272S
0J22423
1000 7200  
HGST HTS541010A9E680 H2T1000854S 0J22413 1000 5400 (reader reported)
HGST HTS547550A9E384 H2T500854S 0J15351 500 5400 (reader reported)
HGST HTS545050A       (reader reported)
HGST HTS727550A9E364 7K750-500 0J23561 500   (reader reported)
HGST HTS725050A7 E630 Z7K500-500
0J47815
or 0J38075
500 7200 See good drive table!
(reader reported)
HW/FW B GS20A3C0
Also FW 3E0
HGST HTS721010A9E630/
0J22423
7K1000 1000 7200 (reader reported)
Seagate ST9750420AS 9RT14G-500 750 7200 "Momentus 750GB" 8/2012
Seagate ST1000LM035 1RK172-567 or
1RK172-568
1000 Unknown (reader reported)
Seagate ST1000LM048 2E7172-500 1000 5400 "Barracuda"
(reader reported)
Seagate ST1000LM049   1000   DL380 Gen8 P420
(reader reported)
Seagate ST4000LM016 ??? 4000 5400 (reader reported)
Seagate ST2000LM015-2E81 2E8174-500 2000 5400 (reader reported)
Seagate ST2000LMB15   2000 5400 (reader reported)
Seagate ST1000LX015-1U71   1000 5400 (reader reported)
Seagate ST2000LX001   2000   FireCuda 2.5"
(reader reported)
Seagate ST2000LM007   2000   (reader reported DL380 Gen8)
(reader reported DL360 Gen7)
Seagate ST500LT012       (reader reported)
Seagate ST500LM000   500 5400 (reader reported, firmware
DEM[8|9|C|D])
Seagate ST500LM030-2E717   500   (reader reported)
Seagate ST1000NX0323   1000 7200 SAS not SATA, not recognized
(reader reported)
Seagate ST6000NM0105       SAS not SATA
(reader reported bad in DL360 G10 S100i/E208i-p controller)
Seagate/
Samsung
Spinpoint
ST1000LM024 HN-M101MBB/AVN 1000   (reader reported)
** NOTE SUFFIX, SEE GOOD
 DRIVE TABLE **
WDC WD10JPLX-
00MBPT0
2W20003 1000 7200 WD Black 1 TB OEM 2.5"
WDC WD10JPVX-75JC3TO   1000 5400 WD Blue (reader reported)
WDC WD10SPCX-24HWST1       WD Blue (reader reported)
Firmware 02.01A02
WDC WD5000LPLX-
08ZNTT0
  500 7200 Firmware 02.01A02 ONLY
(reader reported)
WDC WD5000LPCX 0C0VSD 500 5400  WD Blue (reader reported)
WDC WD5000BEVT-75A0RT0   500 5400 WD Blue (reader reported)
WDC WD500BEKT-75KA9T0   500 7200 WD Scorpio Black, DL380 G7
(reader reported)
WDC WD1600HLFS   160 10000 WD Velociraptor 3.5"
(reader reported)
Toshiba MBF2300RC   300 10000 Bad in G8, Good in G6/G7
(reader reported)
Toshiba   MQ01ABD100 1000 5400 Firmware AX0P3D
(reader reported, see good drive table)

None of this is 100% certain - there could be a firmware tweak in any drive above that changes things. I'm betting against it, but the moral of the story is to test one drive before you buy 10 of them, then be sure the next 9 you buy match the one that works.

Use the above data at your own risk. Usual other disclaimers apply.
 

Real-world power impact

I took a reading on a server before swapping out 4 drives that caused the fans to run fast VS. after - I was trying to answer "How much extra power was being drawn by the system due to the fans attempting to keep the system cool?"

Before (screen snaps are thumbnails - click for a larger version):

DL380 Fans at 90%

All 6 fans were running at 90%, shown in the screen shot earlier in this article. Single CPU, single power supply.

After:

DL380 Fans running normally

And the fans? See for yourself:

DL380 Fans when not in thermal runaway

So with a little math, it turns out that due to thermal runaway 75 watts of power were expended trying to keep a cool system cool.

Not cool.

<sorry - couldn't resist that one.>

Final Words...

If you have an update - a third party drive you know works or you know causes thermal runaway, please send me information on it and I'll add it to the above table.

If you found this helpful or not, please send me a brief email -- one line will more than do. Or more! I love hearing tidbits from users I've helped. Maybe share a line of what you searched for or how you found this article.

I can be reached at:

das (at-sign) dascomputerconsultants (dot) com

Enjoy!
David Soussan

Copyright (C) 2016, 2017, 2018 DAS Computer Consultants, LTD.  All rights reserved.

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