The application to be updated is not installed. The following application(s) can be updated.
Digital Photo Professional
RAW Image Task
EOS Viewer Utility
File Viewer Utility
After installing the application to be updated, restart it.

Now what do you do?

Canon's answer is "Go find your original disk, or buy another one." Kind of silly - the software is there on the website to download, but you can't use it unless you have an older version already installed, one from that original disk.

Dammit Jim, I'm a photographer, not an engineer!

Fortunately for you, I'm an engineer. I only play photographer for fun.

I'm thinking of writing a program that will fool all those update programs into thinking you've already got an old version installed, which after you download and run you can then run any of the Canon updates - and they will install without complaining with one of those rude dialogue boxes like above.

(8/2010): As Emily Litella (I'm dating myself here, but that is OK) would say, "never mind."

I solicited for interest in such a program, but didn't get enough responses to motivate me to write such a utility program. So that idea died under its own weight.

However, I can hook up to your system and make this happen remotely. Takes about 10 minutes, cost to you is US$15, and happens right away if I'm at my desk and not on a critical deadline or on another call.

So your cheapest option is to keep digging in those boxes and find that original CD. 2nd best option is to call Canon support and maybe they'll send you another - if not, or you need / want it NOW, you can always try my route.

If this is something you'd like me to do, send me an email to eos [at] dascc dot com.

Good luck!

David Soussan

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